How working together goes
A clear process, from the first question to resolution.
Contact
An administrator or authorized staff member explains the issue and the outcome they want.
Review
We discuss symptoms, device details, the connectivity environment and possible remote fixes.
Approve
An estimate and scope are agreed before on-site work or replacement parts.
Track
Authorized requests are recorded and followed in the ITCAD ticket portal.
New to working together?
Introduce your school on the contact page. You do not need a ticket just to ask a first question.
Open a support ticketReady to start?
Register for the ITCAD portal (or sign in), then open a ticket with the device model, asset ID or room number, and the symptoms.
Student privacy. Never put student names, passwords, personal records or confidential information in a contact form or ticket. School authorization is required before I access any managed system.