Privacy Policy

IT CAD Services  ·  itcad.us  ·  Effective: March 1, 2026  ·  Last Updated: March 1, 2026

At IT CAD Services, your privacy matters. This policy explains what information we collect when you use this support portal, how we use it, and how we protect it — written in plain language, specific to what we actually do every day.

IT CAD Services is an independent IT support provider operated by Alejandro Jimenez Martin, based in Sunrise, Florida. We specialize in technology support for K-12 schools and small businesses — including Chromebook fleet management, BenQ Board support, printer and MFP troubleshooting, Mac mini labs, teacher laptop support, and Google Admin Console management.

This portal (itcad.us) is our help desk system. It allows school staff, clients, and authorized users to submit IT support requests, track their tickets, and access our Knowledge Base and FAQs.

A) Information you provide directly

• Full name and email address — required to create an account or submit a ticket
• Phone number — optional, only used to follow up on urgent support requests
• Description of your IT issue or support request
• Files, screenshots, or attachments you voluntarily include in a ticket

B) Information collected automatically

• IP address and browser type — collected by standard server logs
• Pages visited and time on site — for performance monitoring only
• Session cookies — only to keep you logged in while using the portal

We use the information you provide strictly to:

• Create and manage your support account on this portal
• Receive, assign, and respond to your IT support tickets
• Communicate with you about the status or resolution of your request
• Maintain a record of past issues to identify recurring problems and improve our service
• Build and update our Knowledge Base and FAQs based on common issues we resolve

IT CAD Services works primarily in K-12 school environments. We understand the sensitivity of student and staff data.

This portal uses cookies only for essential operational purposes — specifically to keep you logged in during your session. We do not use advertising cookies, tracking pixels, or any third-party analytics cookies.

You can disable cookies in your browser settings at any time, but doing so may prevent you from logging in or submitting tickets.

Your data is stored on secure servers that host this portal. We use encrypted connections (HTTPS) and access controls on all administrative functions to protect your information from unauthorized access.

Support ticket data is retained as long as necessary to provide ongoing support. If you would like your account or ticket history deleted, contact us and we will process your request within 30 days.

You have the right to:

• Access — Request a copy of the personal information we hold about you
• Correction — Ask us to correct inaccurate or incomplete information
• Deletion — Request that we delete your account and associated data
• Restriction — Ask us to stop processing your data in certain circumstances

To exercise any of these rights, contact us at alejandrojmartin68@gmail.com. We will respond within 30 days.

This portal is intended for use by school staff, administrators, and adult clients only. We do not knowingly collect personal information directly from students under the age of 13.

If you believe a minor has submitted personal information through this portal, please contact us immediately at alejandrojmartin68@gmail.com and we will remove it promptly.

This portal does not use third-party advertising networks. It does not embed social media tracking buttons or affiliate marketing tools. The only external dependencies are those required to operate the ticketing platform — specifically our hosting provider and email delivery for ticket notifications.

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. When we do, we will update the "Last Updated" date at the top of this page.

Continued use of this portal after any update constitutes your acceptance of the revised policy.

If you have any questions or concerns about this Privacy Policy, please reach out:

Copyright © 2026 IT CAD Services — Sunrise, FL. All Rights Reserved.